Terms and Conditions
Online Payments
The Southwell Company promises a 100% secure method of online payment with which you can rest assured your credit card details will not be compromised. All orders received are subject to acceptance by the Southwell Company and are governed by the Southwell Company Standard Terms and Conditions of Sale (A complete copy is available upon request). We only accept online orders from within the contiguous United States. Customers from outside this area, like Alaska and Hawaii, may place orders by calling our toll-free number.
Return Policy The Southwell Company will not accept any returns for any reason without prior authorization. Such authorization is by way of a Return Authorization (RA) number and such number must be clearly marked on both the product(s) being returned and the exterior of all packaging. Return authorization does not constitute that a credit will automatically be issued and returns for reasons other than defects are subject to a 20% recycling charge. All returns to The Southwell Company are to be shipped freight prepaid. No returns will be accepted after 60 days from date of invoice.
Delivery Information
Shipping
Unless instructed otherwise, orders will be shipped via the most economical method (usually R & L, Fed Ex). We will attempt to ship all in-house merchandise within 24 hours.
Loss/Damage/Shortages
The Southwell Company is not responsible for loss, damage or any delay in transit. It is the responsibility of the Buyer to immediately inspect all deliveries for loss or damage. In the event that there is evidence of loss or damage, a notation to this effect must be noted on the carrier’s waybill. The carrier should be notified by telephone and in writing. All claims should be made directly with the carrier, but we will be happy to assist. The Southwell Company must be advised within 24 hours of receipt of shipment of any claims for shortages or damage. Pricing Policy Do to the customized work that The Southwell Company performs. Each project will be quoted and priced is on an individual basis. Payment Payment can be made as follows: 1. Credit Card (American Express, MasterCard or Visa) – Payments can be made via the website, email, fax, or by phone with written cc authorization form. 2. Check – Payments made be made by submitting a check directly to the Southwell Company. 3. Open Account – Net 30 days to customers who have pre-established credit. (Note: No order will be shipped if a customer’s account is in arrears and a 2 percent service charge per month will be assessed on all overdue accounts.)
Customers without pre- established credit will be required to pay the terms of 50% deposit / 50% at completion of project, prior to shipping.
LIMITED WARRANTY AND LIABILITY
All statements, technical information and recommendations made by The Southwell Company and its employees, agents, affiliates, and subsidiaries are based on our research and are believed to be accurate, but do not constitute a guarantee or warranty. All Southwell Company products are sold with the understanding that the Purchaser has independently determined the suitability of such product for their particular purpose under their own operating conditions. (Note: All specifications are subject to change without notice). The Purchaser assumes all risk and liability whatsoever in connection with their use of any Southwell Companies product. No Southwell Company employee or representative has any authority to waive or change the foregoing provisions, and no statement or recommendation not contained herein shall have any force or effect unless made in writing and signed by an officer of The Southwell Company. The following is made in lieu of all warranties, expressed or implied. The Southwell Company’s only obligation shall be to replace or credit such quantity of the product proven to be defective at its discretion. In no event shall The Southwell Company be responsible for any incidental or consequential damages whether foreseeable or not caused by defects in such product and whether or not such damage is caused by Southwell Company’s negligence. TERMS & CONDITIONS OF USE
Acceptance of Terms
By continuing to browse and use this website you therefore commit to endorse with and be bound by the following terms and conditions of use, which together with our privacy policy comands The Southwell Company’s relationship with you in relation to this website. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the website and leave immediately. You agree that you shall not use the website for illegal purposes, and will respect all applicable laws and regulations. You acknowledge prohibitation of use of this website in any potentially harmful way with relation to its performance content or functionality. You agree not to compromise the security of the website or attempt to gain access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
Modification
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Limitation of Liability
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, competence, conduct, completeness or capability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Copyright
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Third Parties
This website may also display links to other websites. These links are provided for your convenience to offer further information. This does not express endorsement for the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Drytac’s prior written consent.
Governing Law and Jurisdiction
Your use of this website and any dispute arising out of such use of the website is subject to United States law. Disclaimers
We do not guarantee uninterrupted availability of the www.southwellco.com website and cannot provide any representation that using the website will be error free.
The Southwell Company is committed to ensuring that your privacy is protected. Any personal details required for identification purposes will remain secure and confidential. We have suitable physical, electronic and managerial procedures in place to safeguard and secure information we collect online.
Information Gathered
Any information we gather will be used to understand your needs and provide you with a better service, improve our products and services and select relevant promotional mailings about new products, special offers or other information we think you may find interesting, using the email address you have provided.
Cookies
Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Cookies are small files sent by our web server to your computer which we can access when you make return visits to our website. Sending cookies is normal practice for any website that needs to remember what its users’ preferences are and keep track of choices on any orders placed through our website. Most web browsers can be modified to decline cookies, however you may not be able to place orders or take full advantage of our website if cookies are disabled.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites which are not governed by this privacy statement. You should view the privacy statement applicable to the website in question. Controlling Your Personal Information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at sales@southwellco.com. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable to cover postage. If you would like a copy of the information held on you please write to: 928 N. Alamo St. San Antonio, Tx 78215. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will correct any information found to be incorrect.
In the terms and conditions defined above the following terms have the following meanings: Customer – the person who accepts a quotation of The Southwell Company for the sale of Goods or whose order for Goods is accepted by The Southwell Company.
The Southwell Company 928 N. Alamo St. San Antonio Tx 78215
Goods- Cast Aluminum Plaques and Markers, Metal Letters.